RETURNS & EXCHANGES
We’ve outlined everything you need to know below, from eligibility to processing times. If you don’t see the answer to your question, our Customer Care team is just a message away and always happy to help.
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While we do not offer refunds for change of mind, it’s important to us that you’re happy with your purchase, which is why we offer exchanges within 7 days of receiving your order.
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Simply log in to your customer account using this link to submit your request.
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To be eligible, items must be full price and in their original condition: Unworn, unwashed, unsoiled, with tags and hygiene liners intact and free from odors (including perfume). Please note, sale items are final and can’t be exchanged.
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Return shipping costs are the customer’s responsibility. To keep things safe, we recommend using a tracked service so you know your parcel arrives securely with us.
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Once we’ve received your return, please allow up to 3 business days for your exchange to be processed. We’ll keep you updated along the way.
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We’re so sorry if something isn’t right with your order. If you believe you’ve received a faulty item, please contact our Customer Care team and we’ll do everything we can to make it right.
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If an item isn’t returned in its original condition, we won’t be able to process the exchange and will send it back to you at your expense. We appreciate your understanding here.
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Yes, you can! Exchanges are available for a different size, color or style, depending on availability. If the item you’d like isn’t in stock, our team will help you find the best alternative or arrange store credit so you can choose something else you love.
-
While we do not offer refunds for change of mind, it’s important to us that you’re happy with your purchase, which is why we offer exchanges within 7 days of receiving your order.
-
To be eligible, items must be full price and in their original condition: Unworn, unwashed, unsoiled, with tags and hygiene liners intact and free from odors (including perfume). Please note, sale items are final and can’t be exchanged.
-
Once we’ve received your return, please allow up to 3 business days for your exchange to be processed. We’ll keep you updated along the way.
-
If an item isn’t returned in its original condition, we won’t be able to process the exchange and will send it back to you at your expense. We appreciate your understanding here.
-
Simply log in to your customer account using this link to submit your request.
-
Return shipping costs are the customer’s responsibility. To keep things safe, we recommend using a tracked service so you know your parcel arrives securely with us.
-
We’re so sorry if something isn’t right with your order. If you believe you’ve received a faulty item, please contact our Customer Care team and we’ll do everything we can to make it right.
-
Yes, you can! Exchanges are available for a different size, color or style, depending on availability. If the item you’d like isn’t in stock, our team will help you find the best alternative or arrange store credit so you can choose something else you love.
MEET THE COLORS
